Question 1

How do I purchase the Terrain Pilot intelligent guidance system?

Accepted Answer

To place an order, contact our sales team directly via WhatsApp, Telegram or the inquiry form. We'll help you choose the right model and provide a tailored quote — our team usually replies within 24 hours.

Question 2

Is shipping included?

Accepted Answer

Worldwide free shipping.

Question 3

When will my order be shipped?

Accepted Answer

Shipped within 2 weeks after order placement.

Question 4

What accuracy can it achieve? Which operations can it assist with?

Accepted Answer

Accuracy reaches the centimeter level (±3 cm). It can assist with trench digging, slope trimming and leveling, and is used in high-standard farmland, river improvement, road and municipal projects, and more.

Question 5

Is installation simple, and will it damage the excavator?

Accepted Answer

Installation is very simple, and detailed tutorial videos and remote technical support are provided. Strong magnetic mounting requires no welding and causes no damage to the machine, preserving its resale value.

Question 6

Is the mounting secure? Will machine vibration cause drift and affect accuracy?

Accepted Answer

No. The bracket uses extra-strong magnetic mounting that will not shift easily, and we also provide strong adhesive for secondary reinforcement. The system has excellent vibration resistance.

Question 7

Can the excavator only be used in a fixed upright attitude? Will changing its attitude affect accuracy?

Accepted Answer

No. It works in any excavator attitude, even when the machine is tilted, while maintaining accuracy. Changing the attitude does not affect accuracy.

Question 8

What about battery life?

Accepted Answer

The GNSS receiver runs for 15–18 hours on a full charge. The angle sensors are ultra-low-power and can last up to 2 months on a full charge.

Question 9

Are the devices waterproof?

Accepted Answer

Yes. Both the GNSS receiver and the angle sensors have passed waterproof testing, and the charging port is also designed to be water-resistant. They work normally in light and moderate rain; we only advise against use in extremely heavy downpours.

Question 10

Can coordinates be entered in the software?

Accepted Answer

Yes. You can set the elevation reference using the bucket tooth tip or RTK, or manually enter coordinates.

Question 11

Does it share data with survey software?

Accepted Answer

Yes. Terrain Pilot can share data with survey software — alignments, control points, coordinate systems, slope parameters and more in the survey software can be shared to the Terrain Pilot app with one tap. CAD drawings can be imported directly, and line selection and stakeout can be done immediately.

Question 12

Is setup simple? Does it need to be adjusted every day?

Accepted Answer

Setup is very simple with no complicated steps — the system gives prompts at every step, so you just follow along. It only needs to be configured during the first installation; afterwards, no further adjustment is needed and you can go straight to construction work.

Question 13

How do I get after-sales service after purchase?

Accepted Answer

You can get the WeChat QR code of our technical support team under “About Us” in the top navigation bar of the website. You can also contact the platform's customer service where you placed the order, or send a private message to our account.

Question 14

What if I don't know how to use it? Is technical guidance available?

Accepted Answer

You enjoy lifetime technical guidance and updates to all tutorial videos.

Question 15

How do I get technical guidance and tutorial videos?

Accepted Answer

Step-by-step tutorial videos are available on our official YouTube channel — search for Terrain Pilot to watch installation and operation guides. For technical support, contact our team via WhatsApp, Telegram or the contact form.

Frequently Asked Questions